Mangará Atelier Gray Suede Embroidered Pumps – Kitten Heel Style

Yes, every product at LUZWorld is 100% authentic, sourced NEW WITH LABEL directly from our network of verified suppliers. Each item undergoes rigorous quality checks and is exclusively guaranteed by our partnerships with authorized distributors.

We stand by the integrity of every piece — your trust in genuine luxury is our priority.

All our products adhere strictly to the brand’s official sizing standards. We recommend selecting your usual size for the best fit. To ensure accuracy:

1. Check the Size Guide: We Refering to the brand’s detailed sizing chart for exact measurements in US, EU, and CM.
2. Compare Your Measurements: Use a tape measure to check your measurement against the chart.
3. Need Help? Contact our team via live chat or info@luzworld.com —we’ll gladly assist you in finding the perfect size.*

Note: Sizing consistency is a priority for us, but slight variations may occur due to material or design. For example, leather styles may mold to your feet over time, while knit fabrics offer a snugger fit.

At LUZworld, we want you to be 100% satisfied with your purchase.

If for any reason your item doesn’t fit or meet expectations, you may request a return of eligible items within 14 calendar days of receiving your order.

To be eligible for a return, items must be:

• unused, unworn, and unwashed;
• in their original packaging with all tags attached.
  
  Once your return request is approved, we will email you a prepaid return label at no cost. You must send the item back within 7 calendar days of receiving the return label. luzworld.com
  
  Upon receipt and inspection of the returned item (inspection takes place within 2–3 business days), we will process your refund to the original payment method within 10 business days. Your bank or card issuer may take an additional 3–5 business days to post the refund. luzworld.com
  
  There are no restocking fees or hidden charges. luzworld.com
  
  Please note: we currently do not offer direct exchanges. If you wish to exchange your item for another, please return the original product for a refund and place a new order.

At LUZworld, we strive to dispatch your order promptly. Once your payment is confirmed, your order is processed within 1–2 business days. For customers in Australia, New Zealand and the United States, delivery time after dispatch is typically 7–8 business days. In total, you can expect your purchase to arrive within approximately 8–10 business days, subject to variables such as customs clearance, local carrier delays, or public holidays.

Yes — we currently ship to Australia, New Zealand and the United States.

Once your order is shipped, you’ll receive an email with your tracking number and a link to monitor the journey of your parcel.

If you have any questions or require assistance, please contact our shipping team at shipping@luzworld.com.