Frequently Asked Questions (FAQs)

What is LUZworld?

LUZworld is a global online fashion store that specializes in authentic branded apparel. We source exclusively from authorized dealers and trusted distributors, ensuring every product is 100% genuine. Our curated collections include streetwear, lifestyle, and premium fashion brands like Nike, Adidas, Calvin Klein, Tommy Hilfiger, and more.

Where is LUZworld based?

LUZworld is operated by Luzscape Pty Ltd, headquartered in Melbourne, Australia. We serve customers in Australia, New Zealand, and the United States, with plans to expand to more regions.

What makes LUZworld different from other fashion retailers?

Unlike many online marketplaces, LUZworld guarantees:

  • Authenticity: Every product is sourced from authorized partners only.
  • Transparency: Clear policies on shipping, returns, duties, and refunds.
  • Customer-first service: Free returns, secure checkout, and responsive support.
  • Creative collaborations: We work with designers, influencers, models, and production houses to shape fashion experiences.

Does LUZworld make its own clothes?

No. LUZworld does not manufacture clothing. We are a trusted reseller of authentic branded apparel, sourced directly from authorized distributors worldwide.

How can I contact LUZworld?

You can reach us through our dedicated emails:

Our registered office: 3 Highgate Hill, Epping VIC 3076, Australia

Do I need an account to shop?

You can check out as a guest, but creating a LUZworld account makes your shopping easier. With an account, you can track orders, manage returns, save your favorite items, and access exclusive promotions.

Do you restock sold-out items?

Some products may be restocked, but many of our items are limited in availability. To be the first to know when restocks happen, sign up for our newsletter or follow us on Instagram and TikTok.

Do you offer discounts or promotions?

Yes! LUZworld regularly runs seasonal sales, special promotions, and influencer-led campaigns.

Subscribe to our email list or follow us on social media for the latest deals.

Do you ship internationally?

Currently, we ship to Australia, New Zealand, and the USA. We’re working on expanding to more countries in the near future.

What happens if I miss a delivery?

If you’re not home, the courier may leave a delivery card with instructions for redelivery or pickup at a local collection point. You can also track and reschedule delivery directly using your tracking number.

Do you offer express shipping?

At this time, we offer standard international shipping (10–12 business days). Express shipping may be available in the future — sign up for our updates to know when it launches.

How long does it take to receive a refund?

Once we receive your return, it’s inspected within 2–3 business days. Approved refunds are processed within 10 business days to your original payment method. Depending on your bank, funds may take an additional 3–5 business days to appear.

Do I have to pay for return shipping?

No — LUZworld provides free return shipping labels for all eligible returns within 14 days.

Can I return items purchased during a sale or promotion?

Yes, sale items are eligible for return as long as they meet our standard return conditions (unused, unworn, with original packaging and tags).

What brands does LUZworld carry?

LUZworld offers a wide selection of international fashion brands, including streetwear, lifestyle, and premium apparel. Our collections feature Nike, Adidas, Calvin Klein, Tommy Hilfiger, and more, all sourced from authorized distributors.

How do I know if my product is authentic?

Every item at LUZworld is 100% genuine. Products come with brand-specific labels, tags, and packaging. If you ever need additional proof of authenticity, contact us at info@luzworld.com

Is my personal information safe with LUZworld?

Yes. We use SSL encryption and PCI-compliant systems to secure your data. For marketing, we may use your data across Google, Meta, TikTok, and secure marketing applications — but you can opt out anytime by emailing privacy@luzworld.com

Can I unsubscribe from marketing emails?

Absolutely. Every email we send includes an unsubscribe link. You can also request removal from our mailing list by emailing privacy@luzworld.com

Do you offer corporate gifting solutions?

Yes! We work with businesses in Australia, New Zealand and the USA to provide authentic branded apparel for gifting, events, and campaigns. Contact us at press@luzworld.com for collaborations.

Can influencers or creatives work with LUZworld?

Definitely. We collaborate with fashion influencers, models, photographers, designers, and studios to create impactful campaigns. To join our creative community, email careers@luzworld.com

Do you work with celebrity managers or production houses?

Yes — we provide authentic fashion support for celebrity styling, media shoots, and production campaigns. Get in touch at press@luzworld.com