FAQs
1. How do I place an order?
To place an order, simply browse our collections, select the items you wish to purchase, choose your size and color preferences, and add them to your cart. Once you’re ready to checkout, follow the prompts to enter your shipping and payment information.
2. What payment methods do you accept?
We accept the following payment methods:
Visa
MasterCard
American Express
PayPal
Apple Pay
Google Pay
3. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.
4. What is your return policy?
We accept returns within 14 days of purchase. Items must be unused, in their original packaging, and with all tags attached. To initiate a return, please contact our customer service team at info@luzscape.com
5. How do I exchange an damaged or defective item?
If you need a different size or color, please return the original item and place a new order for the desired item. This ensures the fastest processing and availability of the item you want.
6. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at info@luzscape.com. We will arrange for a replacement or refund.
7. Do you ship internationally?
Yes, we offer international shipping to many countries, including the USA, UK, India, and Australia. International shipping times may vary depending on the destination.
8. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer various shipping options to suit your needs.
9. How long will it take to receive my order?
Orders are typically processed within 3-5 business days. Delivery times depend on the shipping method selected:
Standard Shipping: 3-5 business days
10. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@luzscape.com. We will do our best to accommodate your request, but please note that we cannot make changes or cancel orders once they have been processed and shipped.
11. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased on our website and are delivered via email with instructions on how to redeem them.
12. How can I contact customer service?
For any questions or concerns, you can contact our customer service team at info@luzscape.com
To place an order, simply browse our collections, select the items you wish to purchase, choose your size and color preferences, and add them to your cart. Once you’re ready to checkout, follow the prompts to enter your shipping and payment information.
2. What payment methods do you accept?
We accept the following payment methods:
Visa
MasterCard
American Express
PayPal
Apple Pay
Google Pay
3. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website to view your order status and tracking information.
4. What is your return policy?
We accept returns within 14 days of purchase. Items must be unused, in their original packaging, and with all tags attached. To initiate a return, please contact our customer service team at info@luzscape.com
5. How do I exchange an damaged or defective item?
If you need a different size or color, please return the original item and place a new order for the desired item. This ensures the fastest processing and availability of the item you want.
6. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at info@luzscape.com. We will arrange for a replacement or refund.
7. Do you ship internationally?
Yes, we offer international shipping to many countries, including the USA, UK, India, and Australia. International shipping times may vary depending on the destination.
8. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer various shipping options to suit your needs.
9. How long will it take to receive my order?
Orders are typically processed within 3-5 business days. Delivery times depend on the shipping method selected:
Standard Shipping: 3-5 business days
10. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@luzscape.com. We will do our best to accommodate your request, but please note that we cannot make changes or cancel orders once they have been processed and shipped.
11. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased on our website and are delivered via email with instructions on how to redeem them.
12. How can I contact customer service?
For any questions or concerns, you can contact our customer service team at info@luzscape.com