Policies

At LUZWorld, we believe in transparency and customer satisfaction. Below you’ll find our shipping policy, privacy policy, payment policy, returns, and terms of service to ensure a safe and seamless shopping experience.

Shipping Policy

Processing Time

Orders are typically processed within 2-3 business days before shipping.

Shipping Methods & Delivery Times

  • Standard Shipping: 6–8 business days after fulfillment.
  • Delivery times may vary depending on the courier services and destination.

Shipping Rates

Shipping rates are automatically calculated at checkout based on your location, order weight, and chosen shipping method.

Taxes & Duties

  • VAT and GST are covered by LUZWorld.
  • Any additional customs duties, import taxes, or local charges are the responsibility of the customer.

Tracking Information

Once your order has been shipped, you will receive an email with tracking details to monitor your delivery in real time.

Return Policy

  • We accept returns within 7 days of delivery.
  • Returned items must be unused, in original packaging, with tags intact.
  • A 10% restocking fee applies to all approved returns.
  • Customers are responsible for any customs duties, taxes, or handling fees associated with returns.

Refunds or exchanges will be processed within 3 business days after the returned item is inspected.

Privacy Policy

Information Collection

We collect personal details such as your name, email, shipping address, and payment information to process orders and enhance your shopping experience.

Use of Information

Your information is used for:

  • Processing and fulfilling orders
  • Secure payment transactions
  • Customer support and experience improvements

We do not sell or rent personal data. Some information may be shared with trusted providers (shipping carriers, payment processors) only to complete your order.

Data Security

All transactions are processed through secure, encrypted payment gateways with strict measures in place to protect your data.

Payment Policy

Accepted Payment Methods

We accept the following secure payment options:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Google Pay
  • Apple Pay
  • Klarna (Buy Now, Pay Later)
  • Afterpay (Flexible Payments)

Payment Security

Your payment details are encrypted and never stored on our servers. All payments are handled via PCI-compliant, secure gateways.

Terms of Service

Use of Website

By accessing and using our website, you agree to comply with our terms and conditions. Unauthorized use, copying, or reproduction of content is prohibited.

Intellectual Property

All website content—including text, images, and designs—is the property of Luzscape Pty Limited and may not be used without written permission.

General Terms

LUZWorld reserves the right to:

  • Update product availability
  • Adjust pricing without prior notice
  • Refuse or cancel orders when necessary

Contact Information

For any questions or concerns, please contact us:

📧 Email: info@luzworld.com
🏢 Mailing Address:
LUZSCAPE PTY LTD
3 Highgate Hill, Epping
Victoria 3076, Australia