🛒 Order Placement

Once you place an order on LUZWorld.com, you will receive a confirmation email with your order details.

🛠️ Order Processing

Processing Time:

• Orders are processed within 1–2 business days after payment confirmation.
• This includes order verification, quality checks, and secure packaging.

Note: Processing time does not include weekends or public holidays.

🚚 Shipping Time

Domestic Shipping:

• After the Processing, the delivery is fulfilled within 2–5 business days after dispatch.
• Shipping timelines exclude weekends and public holidays.

✈️ Shipping Methods

• We ship orders using trusted local courier partners to ensure safe and timely delivery.
• Once your order is dispatched, you will receive an email with tracking information to monitor your shipment’s progress.

📬 Delivery Details

• Please ensure that the shipping address provided is accurate to avoid any delivery issues or delays.
• If no one is available at the delivery address, the courier may leave a collection notice or attempt a re-delivery.

💵 Shipping Costs

• Any applicable shipping charges (GST/ VAT) will be calculated and displayed at checkout based on your delivery location and order size.

• All international orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost.

  Customers are responsible for paying any applicable customs charges upon delivery.
  LuzWorld does not have control over these fees, as they are determined by the local customs authorities of the destination country.

• We occasionally offer free shipping promotions, which will be clearly communicated on our website.

❗ Issues During Delivery

Lost or Delayed Orders:

• If your order hasn’t arrived within the expected timeframe, please contact us at info@luzworld.com for assistance.

Damaged Items:

• Please inspect your package upon delivery.
• If you notice any damage or missing items, contact our support team immediately so we can resolve the issue promptly.

📧 Need Help?

For any shipping-related queries, feel free to reach out to our support team at info@luzworld.com. We're happy to assist you!