Refrigiwear Elegant Winter Warmth Soft-Shell Parka

Yes, every product at LUZWorld is 100% authentic, sourced NEW WITH LABEL directly from our network of verified suppliers. Each item undergoes rigorous quality checks and is exclusively guaranteed by our partnerships with authorized distributors.

We stand by the integrity of every piece — your trust in genuine luxury is our priority.

All our products adhere strictly to the brand’s official sizing standards. We recommend selecting your usual size for the best fit. To ensure accuracy:

1. Check the Size Guide: We Refering to the brand’s detailed sizing chart for exact measurements in US, EU, and CM.
2. Compare Your Measurements: Use a tape measure to check your measurement against the chart.
3. Need Help? Contact our team via live chat or info@luzworld.com —we’ll gladly assist you in finding the perfect size.*

Note: Sizing consistency is a priority for us, but slight variations may occur due to material or design. For example, leather styles may mold to your feet over time, while knit fabrics offer a snugger fit.

At LUZWorld, your satisfaction matters to us. If your order isn’t quite right, we make returns simple.

• Return Window: You have Free 14 days from the date of delivery to request a return.
• Condition: Items must be unworn, unused, with tags, and in original packaging.
• Shipping: Original shipping costs are non-refundable. We’ll provide you with a return label and instructions once your return is approved.
• Refunds: Once we receive and inspect your return, refunds are processed to your original payment method within 10 business days.

For any return request, simply email us at returns@luzworld.com and our support team will guide you through the process.

We are committed to making your shopping experience smooth, transparent, and reliable.

At LUZworld, we take pride in delivering your luxury purchases safely and on time.
Orders are processed within 3–4 business days, after which delivery takes approximately 10–12 business days to Australia, New Zealand, and the USA.

Once your order ships, you’ll receive a confirmation email with a tracking link so you can monitor your delivery in real time. Delivery times may vary slightly due to courier delays, customs clearance, or public holidays.

We work only with trusted, secure carriers to ensure your items arrive in excellent condition. For faster delivery, expedited shipping options may be available at checkout.

Need assistance with a specific delivery request? Our customer support team is here to help at shipping@luzworld.com