Authenticity
Customer Information Hub
Welcome to your one-stop destination for all important information about shopping with Luzworld. Find everything you need to know about our policies, processes, and guarantees.
Our Guarantee
Learn about our commitment to quality and customer satisfaction. We stand behind every product we sell.
View Our GuaranteeHow We Source
Discover our ethical sourcing practices and how we select the best products from around the world.
Learn About SourcingFrequently Asked Questions
Find quick answers to the most common questions about our products, orders, and services.
Browse FAQsShipping Information
Everything you need to know about delivery times, shipping costs, and tracking your order.
Shipping DetailsReturn Policies
Simple and hassle-free returns. Learn about our return process and what's covered.
Return PolicyNeed More Help?
Can't find what you're looking for? Our customer service team is here to help you with any questions or concerns.